FAQS

1. How long does shipping take?

• Standard Shipping: 7–15 business days (Free for orders over $100).
• Express Shipping: 6–9 business days.
• Tracking is provided once your order is shipped.

2. Do you offer free shipping?

• Yes! Orders over $100 qualify for Free Standard Shipping Australia-wide.

3. How do I track my order?

• After your order is shipped, you’ll receive an email with a tracking link.
• You can also log in to your account to track your package.

4. Can I change or cancel my order after placing it?

• We process orders quickly, but if you need to make changes, contact us within 12 hours of placing the order.

5. What is your return policy?

• Returns are accepted within 30 days if items are unused, unwashed, and have all tags attached.
• Read our full refund policy

6. Do you offer size exchanges?

• Yes, free size or color exchanges are available within 30 days.
• Contact support before returning your item.

7. What if I receive a faulty or incorrect item?

• We’ll cover return shipping and send a replacement or full refund.
• Notify us within 7 days of delivery.

8. Do you ship internationally?

• Yes, we ship to many countries worldwide. Delivery typically takes 10–20 business days.

9. How can I contact customer service?

• Email: support@Aurélle.com